Delivery & Return
Free delivery available on order over 2000 Taka.
Delivery & Return Policy
1. Delivery Policy
Order Processing
Once your order is confirmed, our team begins processing within 24 to 48 hours.
Orders are processed every day except on government holidays.
If a product is out of stock or any unexpected delay occurs, our support team will notify you immediately.
Delivery Time
Inside Dhaka City: Usually delivered within 1–3 business days after order confirmation.
Outside Dhaka / Other Districts: Generally delivered within 3–7 business days, depending on courier availability.
Delivery may take longer during public holidays, strikes, or natural calamities.
Delivery Charges
Inside Dhaka: Standard delivery charge starts from ৳60–৳80 (depending on product size/weight).
Outside Dhaka: Delivery charge starts from ৳120–৳150, depending on location and courier service.
Delivery charges are mentioned at checkout before confirming your order.
Order Confirmation
For Cash on Delivery (COD), you must confirm your order via phone/SMS before shipment.
For Online Payment, orders are processed automatically after successful payment confirmation.
2. Return & Replacement Policy
At NextGen Business BD, customer satisfaction is our top priority. If you receive a faulty, damaged, or incorrect product, we’re here to help.
Eligible Returns
You can request a return or replacement if:
You received a damaged or defective product.
You received a wrong item (different model, color, or product).
The product is missing major parts or accessories.
Return Conditions
The item must be unused, uninstalled, and returned in its original packaging.
You must inform us within 24–48 hours of receiving the product.
Returns requested after 3 days of delivery will not be accepted.
For lighting and electronic items, the product seal or wiring must not be tampered with.
Non-Returnable Items
Products damaged due to customer misuse.
Items that were sold during clearance sales or special discounts.
Custom-made or personalized items (e.g., neon sign lights with specific names or designs).
Replacement & Refund
Once your return is approved, a replacement or store credit will be arranged.
Refunds (if applicable) will be processed within 5–7 working days after inspection.
Delivery charges are non-refundable unless the product was damaged or incorrect.
